The contract between us.
The
contract will consist of an agreed itinerary and your acknowledgement
of acceptance of these booking conditions. The contract between us
becomes binding at the point at which you issue instructions to us to go
ahead with making reservations for the agreed itinerary and pay the
deposit according to the terms in the payment. By entering this site you
accept these terms and conditions. The terms and conditions are subject
to change at any time and it is your responsibility to check these
terms and conditions regularly in case there are any changes. Continuing
to use this site after a change has been made is your acceptance of
those changes.
Liability.
South
pacific Travel (SPT) acts only in the capacity of agent for its
travelers in making arrangements for transportation, hotels and other
services that are incidental to the travel that is being purchased. As
agent for the travelers South Pacific Travel does not assume any
liability whatever for any injury, damage, death loss, accident or delay
due to any act by any carrier, hotel, restaurant, company or person
rendering any of the services included in the tour.
SPT accepts
no responsibility for any damage or delay due to machinery breakdown,
quarantine,weather or causes beyond its control.
SPT accepts no
responsibility for any omission, delay, retouring, additional expenses
or other events resulting from improper health certificates or necessary
documents to enter or depart a country or acts
of any government authority.
SPT
operates on a tailor made basis you can request alterations to any
aspect of your holiday without surcharges. We will advise you of the
cost or saving resulting from proposed alterations and if it is
acceptable to you, incorporate it into the price.
Acceptance of booking.
SPT
reserves the right to decline your booking without explanation if we
have cause to believe that you might pose athreat to public safety or
security in Vietnam
SPT reserves the right to adjust the
itinerary or to substitute hotels or to cancel a tour prior to departure
without prior notice for refund or will not take responsibility for any
loss due to group dynamics, weather governmental or police action,
enjoyment, traffic jam or other conditions dictate. Should SPT cancel a
tour as a result of any of these reasons a refund will be made to the
customer for all services that are not delivered.
SPT requires
you to take out travel insurance and any other necessary insurances
adequate to meet your needs and will assume that you will have done so
before your arrival in Vietnam.
Deposit & Payment.
A
minimum deposit of 30% of the full amount (plus a bank commission fee
if paying by credit card) is required to confirm your reservations.
Travel documents will be compiled after the deposit has been received
and are sent via email and should be printed out by participants and
retained as a receipt
The deposit should be made by credit card or bank transfer with following details:
Beneficiary Bank:
Account name: South Pacific Travel Joint Stock Company
Bank Name: SGD - VCB
Bank Account: 0011372549384 (USD)
Swift Code: BFTVVNVX001
Bank Address: 31 – 33 Ngo Quyen, Hoan Kiem, Hanoi.
Beneficiary Customer
Details of payment: Advance payment for the………………..Tour for Mrs/Mr/Ms……………….
We can accept either in cash or online credit cards. Please note that all online credit card transactions in Vietnam are subject to a 4 % surcharge. In case your card has run through our card reader terminal in Vietnam 3% surcharge will be applied (4% with AMEX & JCB).
Full and final payment of the tour price must be made before 15 days departure of the tour. In the event of the full payment not reaching our account by the due date we reserve the right to cancel all bookings and the contract between us.
Cancellation.
Cancellation by customers
All cancellations must be received in writing, sent to us via fax or email.
Greater from 30 to 16 days prior to departure 30 % of full amount plus any bank fees that result from us
here and any charge occurs to us from our service providers.
Greater 15 days prior to departure you will loose your full amount
There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no show you will lose your money
Cancellation by us
In
the unlikely event that such circumstances should arise we will contact
you immediately and offer you the choice of an alternative of
equivalent quality or a full refund of all monies paid. No additional
compensation will be paid over and above the total sum received from
you.
We reserve the right to cancel the contract between us for any reasons to your payment of the full price of the holiday.
Children Policy
Applied for Halong Phoenix Cruiser and Amber Gold Cruise
Baby Cot is free of charge and according to availability.
Children under 4 years will be free of charge (Maximum is 1 child)
Children from 4 to under 9 years old (Maximum is 1 child)
Sharing bed with parents will be charged 50% the adult tour price
Sharing room with adult will be charged 70% the adult tour price
From 9 and above will be charged as adult
Two children under 9 year sharing a private cabin are charged at 75% of full cabin rate
Applied for package tour except options above
Children under 4 years will be free of charge (except flight tickets, train tickets and breakfasts in the required hotels)
Children from 4 to under 9 years old sharing room will be charged 70% of the adult tour price
From 9 and above will be charged as adult.
Insurance
Travel
insurance and medical precautions are essential. Your travel insurance
must provide cover against personal accident, medical expenses,
emergency repatriation and personal liability. We strongly
recommend that you take out travel insurance at the time of booking.
Medical precautions
You should ensure that you are fully up to date with vaccinations required for Vietnam.
If your itinerary means you may be involved in strenuous activities such as cycling or trekking you shouldcheck with your medical practitioner if you are in any doubts about your fitness to do so.
If you are allergic or have any other disabilities or health problem relevant to your holiday you shouldinform us well in advance.
Documentation
A
passport is required valid for 6 months beyond your tour departure
date. A visa is required for Vietnam except Scandinavian countries
including Finland, Denmark, Sweden and ASEAN countries including
Thailand, Singapore, Malaysia, Laos……
